A failure in a piece of batch scheduling software CA-7, which has been unofficially named as the cause of the problem where millions of people wereleft without access to their bank accounts for 4 days last week. It has also been revealed that a section of the support staff responsible for the maintenance of this system was outsourced to India- some areas as recently as February this year. RPS, which has been outsourcing IT service positions to India to cut costs after the Government bailout in 2008 has said that the software which failed is located in the UK- but will not comment on where the support staff are located or the confirm the specifics of the software itself. The problem was first located on Tuesday evening and on Wednesday morning IT support technicians were known to be working on a fix- a fix which was not achieved until the weekend. RBS have held constant to the claim that there was no IT security threat involved in this failure.
