The complexity of software licensing from IT company Microsoft, makes SMEs outsource applications and move to hosted services and. The thing is then, the software becomes a big problem for hosting services providers themselves. James Griffin, the head of hosting strategy for business focused ISP, Star, thinks that this problem is going to get even worse in the near future."When we move to hosted desktops, it will be a completely different ballgame. The people who buy our license agreements are among our most valuable resources. I spend more time talking to them than I do any of the other vendors and partners," James Griffin said. This particular problem appeared last year, when Windows 7 was unveiled. Steve Ballmer responded to this situation as simple as "if any of you have specific concerns regarding things you think are just too complicated...I encourage you to email me."