Gartner Advises Against Extended IT Warranties

Gartner Advises Against Extended IT Warranties

Gartner has advised IT support departments not to invest in extended warranties when buying equipment in an effort to reduce business costs and show quick savings.
Analysts Jack Heine, Frank DeSalvo and Stewart Buchanan argue in a new report that organisations should instead adopt a "replace when failed" policy for the point at which their OEM warranty expires.



"Unless an extended warranty is included at the time of initial purchase, acquiring an extended warranty after the OEM warranty expires can be expensive and, in many cases, unnecessary," noted the report.



Organisations could also save costs by reducing their disaster recovery portfolio and ridding it of outdated application priorities. "Ensure that only applications deemed critical by the business are backed up to expensive hot sites," the report added.