IT Support was needed because of the fact that a wrong update to ESET's virus definitions made IT services users to deal with crashed PCs. IT engineers need to find a solution to the problem caused by the IT security software. The IT company had to release a series of patches to the software since it issued the update earlier this week. A moderator on the ESET forums said that "It was a combination of several factors that led to the issues. I can assure you that the necessary measures will be taken to minimise the possibility of severe issues occurring after automatic updates." However, one user said that "I have spent the entire day remedying this problem. I almost got fired for it. I promise ESET that they will get fired if anything like this ever happens again. I spend too much time fighting spyware and viruses to worry about fighting the software that is supposed to prevent them."
