Most organisation with internal ICT support teams find it difficult and expensive to resource technical cover for the growing operational trend of round-the-clock IT systems access and support.
In contrast to the majority of our competitors, Littlefish operate a ‘true 24x7x365 UK’ service desk operation. Our Network Operations Centre based in Nottingham is a 24/7 ‘lights-on’ support facility. Manned round-the-clock by Littlefish support engineers, always-on access to the Littlefish service desk can fill the operational gap and enhance an internal company IT team or be part of a fully Managed ICT Support Service.
Opting to evaluate the benefits of outsourcing business-as-usual ICT support can be cost effective and beneficial even if you employ internal IT staff. Fire fighting daily support issues hampers the ability to drive internal business-focused ICT projects and leads to delays and a reactive ICT strategy and development roadmap. Littlefish pro-actively support, monitor and manage the desktop, network and server environment on a 24x7x365 basis, allowing you time and resource to focus on IT strategy that will drive your business forward.
Littlefish solve ICT problems and keep client systems and networks on the front foot by using the industry leading Littlefish Labs pro-active tool suite to help enhance performance whilst reducing costs. There is no need to invest in new hardware or software, Littlefish have the people, process and technology to help you and your company maintain a stable, resilient and well-oiled IT infrastructure. With availability 24 hours a day 7 days a week, even if you are on the other side of the world experiencing problems, Littlefish are there to help.
This is a great back up to compliment your IT staff or alternatively, provides an enhanced service, which does not currently exist within the organisation. Littlefish will log calls, solve problems quickly and efficiently via it’s Labs remote access tools, then provide you with a monthly report and analysis to ensure you retain complete control.
Littlefish already have the critical IT engineering mass… For a low cost 24/7 IT support service desk, contact Littlefish today.
- You don’t have to wait until 9AM for your issue to be looked at
- You don’t need to wait for an engineer to travel to your business
- You don’t have to follow complex instructions over the phone
- You won’t be contacted by the next random support team member
- You don’t have to keep checking on your key systems
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