Managed NOC

Managed NOC

Description:

Are you an IT company? Are you looking at outsourcing all or part of your service offering to a third party? Then Littlefish Managed Network Operations Centre is for you. Pick and choose the aspects of your business that you want to outsource so you can focus on what you do best – improving your business.

• Outsource your 1^st, 2^nd and 3^rd line support to Littlefish.
• Have us manage your clients under your corporate identity.
• Retain control of your own billing directly to your clients.
• Re-charge to your clients at a higher rate if desired.
• Retain control of site work and project work, send your own engineers for this profit making element.
• View all account activity from ticket logging to resolution.

There is a minimum start up level of 100 workstations and 10 servers for companies wishing to use the managed NOC

There are two standard levels of outsourced NOC

Managed Help Desk Service

• Your clients would have access to the following features of the Help Desk service:
• Unlimited remote support during office hours (09:00 – 18:00)
• Access to a team of highly skilled and qualified technical engineers
• Site visits charged at preferential hourly rate
• Software Support
• Pre-Existing Issues covered
• Site visits can be escalated directly to your team allowing you to gain revenue from your client
• Our engineers answer your calls with your company name. Your telephone number is redirected to divert to our system. Our engineers will be aware that the incoming call is from one of your clients and will answer the call in your company name.
• You bill your customers directly, and we bill direct to you. This allows you to add a mark up if desired and maintains seamless billing for your client.
• You have full access to all your clients within our ticketing system. This means you can view historic, current and escalated tickets giving you full visibility at all times.
• Your clients will be able to log in to the client portal and view their ticket activity.

Managed Service Desk Service

• Your clients would have access to the following features of the Service Desk service:
• Unlimited remote support, 24/7
• Access to a team of highly skilled and qualified technical engineers
• Proactive network management
• System Monitoring
• Software Support
• Pre-Existing Issues covered
• Monthly Reporting
• Site visits can be escalated directly to your team allowing you to gain revenue from your client
• Our engineers answer your calls with your company name. Your telephone number is redirected to divert to our system. Our engineers will be aware that the incoming call is from one of your clients and will answer the call in your company name.
• You bill your customers directly, and we bill direct to you. This allows you to add a mark up if desired and maintains seamless billing for your client.
• You have full access to all your clients within our ticketing system. This means you can view historic, current and escalated tickets giving you full visibility at all times.
• Your clients will be able to log in to the client portal and view their ticket activity.