IT Relying On Helpdesk Calls To Firefight Problems

IT Relying On Helpdesk Calls To Firefight Problems

Most IT support managers still rely on helpdesk calls to discover problems in their applications, despite nearly two-thirds believing that poor application performance results in financial loss, according to new research from IT services provider Compuware.


The key challenge, according to more than half of the IT support managers surveyed, is the growing complexity of applications in their IT support environments, something which the report predicts will get worse with the growing use of service-oriented architectures and virtualisation technologies.