ISPs Still Overcharging Broadband Users

ISPs Still Overcharging Broadband Users

Research from price comparison site Moneysupermarket.com shows that 27 per cent of broadband users are still being hit with unexpected charges.

The findings come from a survey of 2,016 UK adults in late November and early December, which highlighted charges for paper billing, non-direct debit payments, late payment, installation, help line/IT support, exceeding downloading limits, activation fees and other additional costs.



An Ofcom report released today sets out guidance as to what communications providers have to do to meet their obligations under the Unfair Terms in Consumer Contract Regulations 1999.

Telecoms and pay-TV companies now have until the beginning of April to make any necessary changes to their terms and conditions, after which Ofcom will " consider the best way to make sure they comply with the law".