Effective IT Support for businesses within the UK

A core requirement for any business is good quality IT support solutions. Driven by our super support philosophy we offer scalable well managed IT support for any size organisation.

We don’t over complicate the enterprise business or alienate the start-up.

Maybe you have an in-house team and want to expand on skills without adding huge overheads?
Maybe IT is taking up 10 hours of your time each week and this could be better spent on growing your business?

Good IT support is about taking the stress out of a business. Our proactive approach will find issues before they become a break fix issue, giving you time to plan and manage a situation.

Our support is broken down into 2 services Littlefish Support and Littlefish Support+. Littlefish Support offers flexibility for clients to use engineer hours as they required, on a pay as you go basis or block booking. Littlefish Support+ is an all inclusive service with one monthly fee. This allows you to forget about IT support costs and concentrate on your business growth.

We have built a simple cost calculator to show the difference in service costs. Try our online pricing calculator and see how much we can save you.

We close over 150,000 support tickets every year, each one with a personal touch. See what our clients are saying.

Fixing the blame culture

We understand that you will have many suppliers for different services such as broadband, hosting, domain names, hardware, anti-virus, VOIP and many more. A vitally important feature of our service is to ensure all these 3rd party sections are managed. The blame culture in IT is high, by negating this we are able to speak to your other suppliers and ensure the problems are resolved as quickly as possible. We act as a knowledgeable intermediary ensuring you come first.

“I spent nearly 3 days being passed from pillar to post to resolve a simple issue that cost me thousands in lost revenue, a similar issue arrived after being supported by Littlefish it was resolved in a matter of minutes” John G – Head master

Rescue me

The advent of remote connections to a client's PC is nothing new, yet it's still being used as a second choice option by many IT support companies. We operate differently. Our Rescue system is used as a primary support choice; with one simple click you are connected to a qualified engineer. Within a few seconds he can see your screen and resolve the issue leaving you free to make calls or grab a quick coffee. No lengthy phone calls or irritating call backs.

“Littlefish rescue is simply amazing; it’s like having an engineer sitting next to me all day, one click and you're there. Thanks guys” Jenni B – Hotel Chain Manager

Depending on how your business operates we have a solution for you. Contact us today to discuss you requirements.

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