Marks & Spencer Extends Outsourcing Deal

Marks & Spencer Extends Outsourcing Deal

Marks & Spencer has offloaded more of its IT services function to supplier Computacenter in a bid to improve performance in its technology division.
After devising a plan for its IT support transformation, M&S awarded a £19m managed services deal to Computacenter in 2007. Under the deal, the retailer bundled up contractor IT services to generate savings and reduced its 400-strong supplier base to 40 companies.



M&S said that the outcome-based managed IT service model with the supplier will help in risk mitigation and improve the quality of  IT service.