New Customer Feedback Management Tool Launched

New Customer Feedback Management Tool Launched

Managemycomplaints.com (MMC) has unveiled a new tool that fosters closer relationship between customers and SMEs. The tool allows businesses to record, manage, and report customer comments, providing them with a wide overview of how customers value them as a company. 
 

With the tool’s release, MMC aims to develop retention rates amidst recession. Companies can also enhance their B2B relationships through establishing their customer-centered credentials to potential business partners.

 

“Previously, it was wrongly assumed that only large corporates in a B2C setting could afford a specialist customer complaint and feedback management solution and benefit from tracking and handling customer feedback,” MMC marketing manager Andrew Aldred said. 

 

Aldred further noted that the tool can be accessed by any mobile device, which makes it more easy for businesses to use.