Microsoft Touts Windows 7 Support

Microsoft Touts Windows 7 Support

The IT company touted the new self-help IT support baked into Windows 7, even as its IT engineers continue to wrestle with an endless reboot problem that has crippled some computers being upgraded from Vista.
The company's revamped technical support relies heavily on a new feature in Windows 7, dubbed "Action Center," said Lori Brownell, general manager of product quality and online support. Action Center is Windows 7's version of Vista's IT Security Center.



It also offers more than 20 automated troubleshooters that are accessed either at the user's request, or automatically by the OS. Two other Microsoft executives also called out the Action Center as a cornerstone for the support changes the company's instituted with Windows 7.