With a network of field-based workers, all connected in to a central office for administrative support, this client needs to be able to communicate at all times both internally and with their clients and suppliers.

Desperately in need of IT Support to resolve issues that hadn’t been resolved by the previous company.

Stepping into the breach where one company had left them stranded, we provided emergency out of hours support to this client to resolve issues that were left outstanding by another company. Without functioning email, this company was crippled. Working across many international time-zones, email is their primary means of contact with clients and developers alike, so being left without functioning email was catastrophic. Calling in on our support phone number, the client was forwarded straight through to the on-call engineer who was able to work through the most pressing issues to get them back up and running. With failing pop connections and the outbound SMTP also failing, we re-entered all the POP data and re-created the outbound SMTP connector, enabling inbound and outbound mail. To ensure proper delivery of mail, reverse DNS was created and later on that week mail was directed to the customer’s server as the primary server, as was intended to begin with. At the same time, we established Webmail for the remote users so that they could access their mail anywhere in the world, another feature that was a pre-requisite of the new system which hadn’t been delivered upon.

Upon completion of the emergency works, we have worked with this client to establish a stable network that delivers what is required in order to support their business. Now a fully fledged customer, we are working together to develop the network further to ensure that it will effectively support the IT needs of not only the office workers but also the extensive field-based sales team.