O2 Tops Broadband Satisfaction Lists

O2 Tops Broadband Satisfaction Lists

O2 has topped the list of fixed and mobile broadband internet service providers (ISPs) in the UK for customer satisfaction, according to a recent report by JD Power and Associates.



The marketing firm conducted two customer satisfaction studies based on five factors that drive overall satisfaction with the provision of mobile and fixed broadband: performance and reliability; billing; cost; customer service/technical support; and offerings/promotions.

O2 took the top spot on both lists, scoring 767 and 712 out of a possible 1,000 for its fixed and mobile broadband services respectively.