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Small and medium-sized enterprises (SMEs) are under the same pressures as their larger counterparts to streamline operations, delight their customers, win new business and turn a profit. And as with large corporations, IT support is playing a growing role in helping SMEs achieve those goals.
According to Maxine Holt, senior research analyst at Butler Group, only 25 per cent of SMEs have business applications delivered by a service provider. However, as more affordable solutions appear, the number of SMEs adopting managed business IT services will increase.
